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Covid, Economic Uncertainty... Credit Risk Models Have Been Flipped On Their Heads! What's Working Right Now For Effective & Efficient Credit Risk Decisions Today? Book A VIRTUAL Pass For Just £209*!

Combat Covid’s Ongoing Impact, Economic Uncertainty & New Digital & AI Advances - React, Adapt & Put Your Strategies To The Test: Credit Risk, Collections & Vulnerability
20 In-House Financial Services Share Learnings To Drive Critical Changes To Credit Decisioning Today: Covid’s Impact, Digital, Tech & AI, Data Insight & Analytics, Authentic Forbearance, Vulnerability & Debt Collection Strategies, New Regulations & Credit Risk Models Which Protect Customers & Improve Outcomes For A Strategic Advantage. A One-Day, Practitioner-Led VIRTUAL Conference & Networking Event, 20th May 2021. Group Discounts Available! Please call +44 (0)20 3479 2299 for more details.

20 Leading Credit Risk & Collections Professionals Share Key Lessons Learned On Covid Impact, Data Insight & Analytics, Digital & Tech Innovations, AI & ML, Dealing With Vulnerable Customers, Forbearance, Debt Collections & Recovery, Regulatory Approaches, Modelling & The Future Of Credit Risk & Collections:

  1. Covid Impact! Economic Uncertainty & Lessons Learnt: Business-critical insights in how to future-proof strategies and respond with appropriate models and products.
  2. Maximise Data Insights & Analytics: Changing risk identification and quantification techniques for better decisioning and product development.
  3. Cutting-Edge Digital & Tech Innovations: Capitalise on the latest digital and tech to drive results and improve efficiencies.
  4. AI & ML For A Strategic Advantage: Transform credit risk management with innovative, ethical and seamless AI & ML.
  5. Vulnerable Customers - Protect & Empower: Identify and protect VCs with authentic support strategies to improve customer outcomes.
  6. Best-Practice Forbearance In The New Normal: What forbearance measures are necessary for each individual customer in a post-Covid world?
  7. Debt Collections & Recovery In Economic Uncertainty: Drive a seamless, efficient and authentic collections process where a blanket approach isn’t appropriate.
  8. Regulatory Updates Review: Interpret new regulations, guidelines and increasing requirements.
  9. Credit Risk Modelling Strategies: Build and deliver effective credit risk models fit for purpose in times of economic upheaval.
  10. The Future of Credit Risk & Collections: Best prepare for the unexpected with robust and future-ready credit risk and collection strategies.

PLUS! What's New At The Consumer Credit Risk Conference - Tech, Covid, Collections, Vulnerability?


  • 20 Credit Risk & Collection Leaders Speaking From Across The UK Including The Likes Of Lloyds Banking Group, Cabinet Office & The Very Group
  • 3 Panel Discussions: A) Covid Impact: Lessons Learned B) Regulatory Approaches C) Future of Credit Risk & Collections
  • A One-Day, Brand-Led Event
  • NEW! The Latest Consumer Credit Risk Case Studies For A New Reality!
  • Informal Networking Lounge Discussions: More Interactivity, In-Depth Case Studies, Discussion & Debates
  • Take Stock Of The Impact Of Covid On Consumer Credit Risk & Prepare For Economic Recovery
  • Dedicated Networking

Thinking Of Joining Us Virtually At The Consumer Credit Risk Conference - Tech, Covid, Collections, Vulnerability?


It’s easy! All you need is internet access and a password which we will provide. No need to download any specific software or apps. In the comfort of your own surroundings, you will be able to:

Inspiring Speakers - Listen to market-leading, brand-side speakers as they share their hard-won insights and experiences with hot topic presentations and panels

Connect & Network - Networking is easy with the use of our discussion board, direct messaging facility, meeting request buttons, live polling and social media feed. Have your say and meet the other attendees

Live Chat - Pose your own questions and comment via the live chat function and interact with other delegates and speakers in real time

Virtual Roundtables & Peer Discussions - There will be breakout discussions during the day to discuss specific areas of interest with like-minded attendees to tailor your experience

Virtual Exhibition - Explore the 'virtual exhibition stands' and speak directly to our carefully-chosen exhibitors to help you tackle your business challenges directly

Virtual Face-To-Face Meetings - Start a conversation with fellow delegates or exhibitors and discuss your individual needs and challenges one-to-one

Go Virtual - It’s Easy! All you need is good internet access and a password which we will provide. No need to download any specific software or apps. Presentations and panels are live, and you can type in questions or comments to our Q&A section, live polling or social feed. If you would like to participate in any breakout discussions, it’s just a normal zoom call. You can also direct message or request a meeting with any of the other attendees on the online platform. Sessions will be recorded and will be available as on-demand content for a short while after the event.

20 Leading Credit Risk & Collections Professional Tackle Your Toughest Challenges In 1 Day: Covid Impact: The Economy & Lessons Learned • Data Insight & Analytics • Digital & Tech Innovations • AI & ML • Vulnerable Customers • Forbearance • Debt Collection & Recovery • Regulatory Approaches • Credit Risk Modelling • The Future Of Credit Risk & Collections

You'll Be In Safe Hands. Here's What Previous Attendees Have To Say:


‘Great content, all the speakers were generous sharers and it made a difference.’ Bank of America

‘Excellent information sharing and networking with industry peers.’ BNY Mellon

‘Good insight around growing and embedding customer experiences.’ AIG

The Consumer Credit Risk Conference At A Glance

19+
Senior Speakers

97%
Average Satisfaction

9
Years Of Insight

1
Inspiring Day

Can You Help Credit Risk & Collections Professionals To Future-Proof Their Strategies With Business-Critical Customer-Centric Insights? For more information on how to speak, arrange branding or one-to-one meetings at this market-leading conference, please call +44 (0) 20 3479 2299 or email partner@creditriskconference.com.

Combat Covid’s Ongoing Impact, Economic Uncertainty & New Digital & AI Advances - React, Adapt & Put Your Strategies To The Test: Credit Risk, Collections & Vulnerability
20 In-House Financial Services Share Learnings To Drive Critical Changes To Credit Decisioning Today: Covid’s Impact, Digital, Tech & AI, Data Insight & Analytics, Authentic Forbearance, Vulnerability & Debt Collection Strategies, New Regulations & Credit Risk Models Which Protect Customers & Improve Outcomes For A Strategic Advantage. A One-Day, Practitioner-Led VIRTUAL Conference & Networking Event, 20th May 2021. Group Discounts Available! Please call +44 (0)20 3479 2299 for more details.

08.50 Registration, Coffee & Informal Networking

09.00 GIC Welcome & Morning Chair’s Opening Remarks

Eleimon Gonis, Senior Risk Manager - Stress Testing & Modelling Methodology Oversight, Nationwide Building Society

COVID IMPACT: THE ECONOMY

09.20 Business-Critical, Practical Insights On How To Future-Proof Credit Risk Strategies As We Face An Uncertain Economic Landscape
Post-Covid

  • Discover lessons learned so far as we move forward into an uncertain economy
  • What does post-Covid credit risk look like? What will be the consequences of the economic impact, and how will we recover?
  • Identify the future opportunities to take hold of during renewed growth and expansion as the economy recovers

Ross Molden, Credit Risk & Recoveries Director, Fly Now Pay Later

COVID IMPACT: LESSONS LEARNED | Panel Discussion & Q&A

09.40 Discover The Impact Of Covid On Credit Risk & Collections & How To Best Respond With Appropriate Models & Products

  • How has the global pandemic impacted consumer credit risk?
  • Analyse how Covid-19 influenced and adapted consumer behaviours and assess the knock-on effect on credit risk
  • Does Covid present potential opportunities? Explore opportunities to cross-sell to customers who’ve grown throughout the pandemic

Geoff Clarke, Senior Technical Specialist, Retail, Credit Risk, Supervisory Risk Specialists, PRA, Bank of England

Peter Rees, Head of Credit Risk, Lloyds Banking Group

Arvind Varadhan, Vice President & Global Head, Credit & Fraud Data Strategy, American Express

Will Rogers, Head of Financial Difficulty, Monzo Bank

Rachel Morgan, Head of Marketing, Evergreen Finance

David Curtis, Chief Credit Officer, Permanent TSB

DATA INSIGHT & ANALYTICS

10.10 Maximise Big Data In Consumer Risk Identification & Quantification To Revolutionise Your Credit Risk Strategies & Product Development

  • Delve into practical approaches of how to capture and aggregate data to create capacity and arrive at appropriate credit decisioning
  • What could the future of big data and data sharing look like?
  • Utilise and integrate data to build next-generation models and
    effectively cross-sell appropriate products that consumers really want
  • Data ethics and data sharing: harness key indicators and techniques to mitigate against potential data breaches

Steven Coppard, Deputy Director Government Debt Management Function, Cabinet Office

10.30 Morning Refreshment Break With Informal Networking

DIGITAL & TECH INNOVATIONS | Drive Results!

11.00 Exploit Cutting-Edge Digital & Tech In Your Credit Risk & Collection Strategies To Drive Results & Improve Efficiencies

  • Capitalise on the latest digital and tech to deliver a seamless customer journey across multiple channels
  • What digital strategies have made a proven impact?
  • Explore ways to maximise tech advancements that reach more customers with support uniquely tailored to them
  • How will digitalisation continue to disrupt credit risk management in the future?

Lawrence Bywater, Credit Risk Director, Molo

AI & ML

11.20 Transform Credit Risk With AI & ML Advancements For A Strategic Advantage

  • What does it take to implement ethical and unbiased AI and ML into
    your processes?
  • Use AI and ML to model quickly and efficiently and adapt to government guidelines
  • Deliver seamless customer journeys and reduce inefficiencies with the introduction of key automation and machine learning models
  • As credit risk evolves, what are the opportunities AI and ML offer credit risk teams, and which are going to deliver real results?

Speaker To Be Confirmed. Please Check The Website For Details.

11.40 Bonus Session; Reserved For Exclusive Conference Partner.  For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@creditriskconference.com

VULNERABLE CUSTOMERS | Improve Outcomes

12.10 Successfully Identify & Protect Vulnerable Customers By Building Authentic Support Strategies To Mitigate The Risk Of Customers Falling Into Debt & Improve Customer Outcomes

  • Be proactive, not reactive! Leverage data to correctly identify vulnerable customers or those who may become vulnerable in the future in order to work out how best to help them
  • How can you empower customers to manage their finances and improve their outcomes rather than exacerbate the problem?
  • As Covid-19 brings new forms of vulnerability to the fore, how should you communicate with customers who may be new to these vulnerable circumstances?

Dave Pickering, Head of Regulatory Conduct & Risk Assurance, Virgin Money UK PLC

12.30 Lunch & Informal Networking For Speakers, Delegates & Partners

INFORMAL BREAKOUT DISCUSSIONS

13.10 Peer-To-Peer Informal Breakout Discussions

A) Open Banking

B) Exclusion & Insolvency

C) Customer Communications
Gary McCready, Commercial Development Director, Dixons Carphone

 

D) Fraud

13.30 Afternoon Chair’s Opening Remarks

Eleimon Gonis, Senior Risk Manager - Stress Testing & Modelling Methodology Oversight, Nationwide Building Society

FORBEARANCE

13.40 As The FCA Confirms New Forbearance Guidance, Balance Your Operational Capacity Against Considering Things On A Case By Case Basis To Do Right By Every Customer In A Time Of Economic Hardship

  • How can we ensure teams are effectively equipped to deal with the volume of customers needing forbearance moving forward post-Covid?
  • With a recession looming, what forbearance measures are necessary for each individual customer in a post-Covid world?
  • Employ assessment criteria that accurately identifies when customers should be able to start repaying
  • Best practise in the new normal: evolve your payment plans to fit the post-Covid environment

Paul Hammick, Director, Unsecured Customer Financial Assistance, Lloyds Banking Group

DEBT COLLECTION & RECOVERY

14.00 Drive An Authentic, Seamless & Efficient Collections & Recovery Operation During Economic Uncertainty Where A Blanket Approach Isn’t Appropriate

  • Evaluate your existing processes to discover what can be improved and implemented in the future
  • As payment holidays draw to a close and arrears levels are forecast to increase, minimise credit risk through new and innovative collection tools and techniques
  • Explore the benefits of digital enhancements in collection strategies by evaluating pain points and highlighting the benefits for consumers
  • Balance profit with customer care: how to conduct widespread operations whilst taking individual customer circumstances and needs into account

Perspective One
Jon Timmis, Head of Credit Risk, CarFinance 247

14.20 Bonus Session; Reserved For Exclusive Conference Partner.  For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@creditriskconference.com

REGULATORY APPROACHES | Panel Discussion & Q&A

14.50 Review & Reflect On Regulatory Updates & Evaluate The Success Of Credit Risk Regulations In Protecting Consumers During & Post Covid-19

  • What is the regulatory reaction to the pandemic in light of increased credit risks?
  • From capital requirements to vulnerable customers and data… ensure you are on top of the latest credit risk regulatory guidance
  • Understanding the impact! Review and reflect on recent regulations in order to prepare for future updates

Eleimon Gonis, Senior Risk Manager - Stress Testing & Modelling Methodology Oversight, Nationwide Building Society

George Badejo-Adegbenga, Chief Legal Counsel & Chief Risk Officer, Loans 2 Go Limited

15.20 Afternoon Refreshment Break With Informal Networking

DEBT COLLECTION & RECOVERY

15.50 Drive An Authentic, Seamless & Efficient Collections & Recovery Operation During Economic Uncertainty Where A Blanket Approach Isn’t Appropriate

Perspective Two
Matthew Egan, Director of Customer Operations, Centrica

CREDIT RISK MODELLING | Stress Testing

16.10 Equip Yourself With Strategic & Effective Credit Risk Models That Reflect The Times Of Economic Uncertainty

  • Credit scenario models during Covid-19: understand the impact on consumer credit risk models
  • Improve forecasting capabilities in the midst of Brexit uncertainty and deliver future-ready credit risk models by deciphering which key variables to take into account in an ever-changing modelling market
  • From the crisis of 2008 to the crisis of 2020… when credit risk models often use history to predict future plans, how can we manage this when the relationship is no longer deemed relevant?

Dr Stephan Wiehler, Global Head of AIRB & Credit Scenario Analysis, Credit Suisse

THE FUTURE OF CREDIT RISK & COLLECTIONS | Panel Discussion & Q&A

16.30 Best Prepare For The Unexpected With Robust & Future-Ready Credit Risk & Collection Strategies

  • What does the future of credit risk management look like in this ‘new normal’?
  • Open banking: how could cross-sector data sharing change the future of credit risk decisioning, and what barriers are in the way?
  • Unlock key, strategic insights into future regulations and risk forecasting to ensure you are keeping up with industry and regulatory change

Michael Hoare, Chief Credit Officer, RateSetter

Mark Harrison-North, Director of Credit Risk, The Very Group

Lawrence Bywater, Credit Risk Director, Molo

Ross Molden, Credit Risk & Recoveries Director, Fly Now Pay Later

Tom Feest, Head Of Collections & Recoveries, PSA Finance UK

17.00 Chair’s Closing Remarks & Official Close Of Conference


Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company.  We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best.  Please send your CV with a covering letter to hr@globalinsightconferences.com.